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  • 1.  Scheduling default to next day

    Posted 02-04-2019 23:24
    No replies, thread closed.
    Can anyone tell me if they have an issue when adding a new schedule under routing for IVR Open and Closed hours

    1. Add new schedule
    2. select date for 6th Feb, select time as 12.00pm and what will happen is the date in the end time changes to the 7th Feb

    Ours keeps changing to the 7th Feb and the times seem to be out by 2 hours, starts from 10am up-woods.

    Any advice, need to operate our IVR between 7am-12pm tomorrow and direct to a after hours flow from 12pm until 6am the following morning.

    This has normally worked in the past.

    Ticket has been sent to support for assistance.

    Thanks
    #Routing(ACD/IVR)

    ------------------------------
    Darryn Chang
    Stuff Limited
    New Zealand
    2 Years Purecloud
    ------------------------------


  • 2.  RE: Scheduling default to next day

    Posted 02-04-2019 23:25
      |   view attached
    No replies, thread closed.
    Video attached of what is happening.

    ------------------------------
    Darryn Chang
    Stuff Limited
    New Zealand
    2 Years Purecloud
    ------------------------------

    Original Message


  • 3.  RE: Scheduling default to next day

    Posted 02-05-2019 02:03
    No replies, thread closed.

    Hi Mate, 

    Yes, I am having the same issue as you. Mine was not as impactful so did not bother to raise it, but I can see the frustration here 



    ------------------------------
    Lawrence Drayton
    OVO Mobile (My Mobile Data)
    ------------------------------

    Original Message


  • 4.  RE: Scheduling default to next day

    Posted 02-05-2019 02:55
    No replies, thread closed.
    Great, its not just me then.  Thanks for confirming
    Unfortunately support cant replicate in their Test environment but i believe its a programming issue, I am no developer but the console log references a something called moment.js locale which seems to be causing the issue.

    I have tried all the requested items support suggested cache clearing, restart of machine, updated browser, tried a different browser even tried multiple machines including a mac, tried different admin users and still the same issue. 

    If i go to the dev forum they'll just tell me to keep dealing with support.

    @Cass Sapir @George Ganahl​​​ - Can we get development to investigate, need to change our scheduled times for tomorrow here in New Zealand and the only way for me to try and do this is by intervening manually at time required to disable the IVR flow, not very interested in doing that considering it is a Stat holiday here in NZ.
    Although support created the requested date and time in our org and shared it how it appeared on the North American server, our server being APAC Sydney has defaulted it to 07th Feb instead of the 6th Feb.

    ------------------------------
    Darryn Chang
    Stuff Limited
    New Zealand
    2 Years Purecloud
    ------------------------------

    Original Message


  • 5.  RE: Scheduling default to next day

    Posted 02-05-2019 05:20
    No replies, thread closed.
    Hello @Darryn Chang, I am sending an email directly now to you follow up. Will post here in addition if and when root cause of issue is further identified. -Cass


    ------------------------------
    Cass Sapir
    VP, Customer Success
    PureCloud
    ------------------------------

    Original Message


  • 6.  RE: Scheduling default to next day

    Posted 02-05-2019 06:25
    No replies, thread closed.
    Hello all, Consolidating various threads here is the latest update...

    1. This issue has now been raised to Development under JIRA case <g class="gr_ gr_153 gr-alert gr_spell gr_inline_cards gr_run_anim ContextualSpelling ins-del multiReplace" id="153" data-gr-id="153">SERVOPS</g>-6064.
    2. If anyone is experiencing a similar issue please a) open (or update) a Customer Care case and b) note that this may be related to <g class="gr_ gr_303 gr-alert gr_spell gr_inline_cards gr_run_anim ContextualSpelling ins-del multiReplace" id="303" data-gr-id="303">SERVOPS</g>-6064. That will help us triangulate internally. <g class="gr_ gr_439 gr-alert gr_gramm gr_inline_cards gr_run_anim Grammar only-ins doubleReplace replaceWithoutSep" id="439" data-gr-id="439">Detail</g> on the Case process is here.


    ------------------------------
    Cass Sapir
    VP, Customer Success
    PureCloud
    ------------------------------

    Original Message


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