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  • 1.  Scheduling Notifications

    Posted 12-18-2019 08:56
    No replies, thread closed.
    How do agents receive pop-up notifications for scheduled activities such as Break, Meal, etc?
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    Dave Lottman

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  • 2.  RE: Scheduling Notifications

    Posted 12-18-2019 18:23
    No replies, thread closed.
    It comes a toast just below the On Queue switch.  If they don't catch it, they have to go into schedule to see what they are supposed to be in

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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  • 3.  RE: Scheduling Notifications

    Posted 12-18-2019 18:31
    No replies, thread closed.
    Thanks for the response. We go live in January and have been testing with agents. They receive a toast when they are scheduled to go On Queue but not when it's time for break/meal/etc. Any other suggestions?

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    Dave Lottman

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    Original Message


  • 4.  RE: Scheduling Notifications

    Posted 12-18-2019 19:50
    No replies, thread closed.
    Hi Dave,

    You have to add these activities in your week schedule (WFM > Schedules):
    Then you will get the notifications for Break and Meal:




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    Paulo Mesquita
    Spark NZ Trading
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    Original Message


  • 5.  RE: Scheduling Notifications

    Posted 12-19-2019 06:49
    No replies, thread closed.
    https://genesys.ideas.aha.io/ideas/CLWFO-I-71 covers the idea of scheduled activity reminders.

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    Jay Langsford
    Senior Director, Workforce Optimization Engineering
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    Original Message


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