That's really helpful of you Jason - thanks.
I have access to the Product Ideas Lab, so I'll give that some consideration. Meanwhile I can at least feed back to the client on the original feasibility.
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Paul Wieczorek
Mr
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Original Message:
Sent: 05-29-2025 13:19
From: Jason Kleitz
Subject: Scheduling via Outlook Calendar
Hello Paul,
I was looking at some of the APIs in our API Explorer and I'm not sure if this is possible. If you would like to see this functionality in the platform, Genesys encourages you to register your request through the Product Ideas Lab.
To Access the Product Ideas Lab and add your idea:
- Sign in to the Genesys Knowledge Network.
- On the Product Ideas Lab section, click Browse and Submit Ideas.
- From the Product Ideas Lab, click Add a Product Idea.
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Jason Kleitz
Online Community Manager/Moderator
Original Message:
Sent: 05-29-2025 08:43
From: Paul Wieczorek
Subject: Scheduling via Outlook Calendar
I have a prospect looking to use Outlook to schedule agent into call queues up to a year in advance.
Does anyone if this is possible - and whether it can be achieved with an app integration to Outlook without a WFM package?
#PlatformAdministration
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Paul Wieczorek
Mr
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