wendyh | 2023-10-09 14:46:38 UTC | #1
I am using AWS S3 Recording Bulk Actions Integration to retrieve files with "mediaType": "Message", "messageType": "webmessaging".
I can't find the schema for the contents of the MessageTranscript contained in the .zip file.
Please provide schema.
Angelo_Cicchitto | 2023-10-09 15:04:43 UTC | #2
Does this help? https://help.mypurecloud.com/articles/working-with-exported-recordings-in-aws-s3-bucket/
wendyh | 2023-10-09 15:25:21 UTC | #3
No. I found this page, but the only schema it provides is the ${recordingId}.zipmetadata.json file. I need the schema for the ${recordingId}.zip file contents which is the MessageTranscript${recordingId}.json file.
daniel.ho | 2023-10-10 18:52:38 UTC | #4
The content in the zip file should actually be just an HTML file. So there isn't really a schema.
wendyh | 2023-10-10 19:41:46 UTC | #5
The .zip file contains a single file MessageTranscript_${recordingId}.json which is not an HTML file, it is a JSON file which contains fields like from, fromContactsContact, to, timestamp, messageId, events, messageText, fromUser.
What are these fields. For example, are to and from fields participant ids?
system | 2023-11-09 19:42:10 UTC | #6
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