Genesys Cloud - Main

Hi,
Anyone out there faced the following issue?

We have set up SCIM for automation for our user accounts.  We have successfully been able to automate adding the user and assigning them to a group,  however we are unable to get the Division to set under Licensing and Divisions for the user.

Anyone have any recommendations?

#SystemAdministration

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Matthew Thacker
Molina Healthcare
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Next Wednesday there is an enhancement to SCIM and syncing status.  Maybe it will fix your issues: Features coming soon - Genesys Cloud Resource Center (mypurecloud.com)

Improved United Communication Integration presence for Microsoft Teams, Zoom and 8×8

Administrators can now use the improved United Communication integration to retrieve presence values for SCIM users from external systems such as Microsoft Teams, Zoom, and 8×8. When the Genesys Cloud SCIM user is not logged into Genesys Cloud, Genesys Cloud displays the user's external presence throughout Genesys Cloud. This feature requires one of the following subscriptions: Communicate, Genesys Cloud CX 1, Genesys Cloud CX 2, or Genesys Cloud CX 3.

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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
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Hi Matthew

What we've done is find a field in AD that maybe already contains what our divisions are... eg companyName or something similar.  From what I recall you should also be able to pass that in as a constant.

Azure Active Directory field	SCIM field	Required	Notes
{Customer-dependent field}	scimEnterpriseUser. division	No	This field is the name of the division in SCIM and is mapped to the Genesys Cloud divisionId. This field does not create a division.

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Vaun McCarthy
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