Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Scorecard not populating for just one agent

    Posted 09-26-2025 11:28
    No replies, thread closed.

    Hello - 

    We have one agent that is not seeing his information populate in his scorecard, and we cannot figure out why. He has the same permissions as the other staff members. I've looked in the resources, but there's no troubleshooting. Can anyone help? 


    #QualityManagement
    #Reporting/Analytics
    #SystemAdministration
    #Unsure/Other

    ------------------------------
    Amber Krueger
    Assistant VP, Shareholder Services
    ------------------------------


  • 2.  RE: Scorecard not populating for just one agent

    Posted 09-26-2025 13:41
    No replies, thread closed.

    Hello Amber,

    It sounds like you have checked that the roles and permissions match. Are the users all in the same division? A mismatch in division could cause differences with how the scorecard displays.



    ------------------------------
    Jason Kleitz
    Online Community Manager/Moderator
    ------------------------------



  • 3.  RE: Scorecard not populating for just one agent
    Best Answer

    Posted 09-26-2025 13:55
    No replies, thread closed.

    We figured it out - he was missing from the division - thank you!



    ------------------------------
    Amber Krueger
    Assistant VP, Shareholder Services
    ------------------------------

    Original Message


  • 4.  RE: Scorecard not populating for just one agent

    Posted 09-26-2025 15:35
    No replies, thread closed.

    That's great news! I'm glad that I was able to help.



    ------------------------------
    Jason Kleitz
    Online Community Manager/Moderator
    ------------------------------

    Original Message


Related Content