Hello Martin,
Currently the Genesys Cloud Background Assistant is only available for Windows only. However, there is an idea that is listed as Future Consideration in the Product Ideas Lab. I would recommend voting and commenting on that idea!
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Jason Kleitz
Online Community Manager/Moderator
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Original Message:
Sent: 05-15-2026 13:25
From: Martin Bunting
Subject: Screen Capture on a Mac
I recently switched from Windows to Mac and see that the Genesys Cloud Background Assistant (GCBA) is currently a Windows application.
I'm curious what others are doing for screen capture on macOS environments. Is screen capture on a Mac currently supported, or are there any recommended workarounds? Also, is Genesys developing a native Mac version of GCBA?
#Implementation
#Omni-ChannelDesktop/UserInterface
#System/PlatformAdministration
#Other
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Martin Bunting
New Era Technology
Senior Solutions Architect
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