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  • 1.  Screen Flickering during Screen Recording

    Posted 04-20-2023 13:02
    No replies, thread closed.

    Does anyone know why a screen recording may be showing as "flickering" when reviewing? 


    #QualityManagement

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    Shelby Cronk
    ConvergeOne, Inc.
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  • 2.  RE: Screen Flickering during Screen Recording

    Posted 04-21-2023 11:09
    No replies, thread closed.

    Probably an issue you can take up with Genesys Care.  Do you know if this is a playback issue or a capture issue -- for example, does the flickering happen if you download the video and playing it back?  Or, when playing it back by another user & machine?



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    Daniel Ho
    Product Line Manager – Recording and Quality Management, Genesys Cloud
    Workforce Engagement Management (WEM)
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  • 3.  RE: Screen Flickering during Screen Recording

    Posted 05-31-2023 19:01
    No replies, thread closed.

    I am experiencing the same issue. Based on my analysis, it's the recording issue, not playback. Per the discussion I had with one of the engineer, the individual told me I need to restart my windows service. That said, I am not able to locate any windows service required or used by the Genesys client application.



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    Lim Vo
    Patelco Credit Union
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    Original Message


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