Genesys Cloud - Main

Good afternoon, we present problems when we try to open a URL from a script. We are invoking the URL from: Script-> Page-> Properties of the Page-> Action when loading the page-> Scripter-> Open URL-> Insert the variable (in this case, the google link is placed and two are placed additional variables) the "identification" variable is found in the contact list created. All means are attached for review. The variable that does not work correctly is {{Outgoing.identification}} see the screens, in one the variable "identification" passes correctly and in others it does not. This has been tested in several organizations and it does not work and does not have a behavior pattern.

Regard,

------------------------------
Minnelly Lucero
Seteinfo
------------------------------

Hi Minnelly,

The ampersand (&) character is not used to concatenate strings in Scripter. That's why you're seeing the %26 in the URL, as it is the URL encoding for the ampersand. Your string concatenation must be like:

https://www.website.com/path/more/path/{{var1}}?name={{var2}}.... etc.

And if you do want to concatenate two variables, simply put them together with no spaces:   {{firstVar}}{{secondVar}}

------------------------------
R. J. Smith
Genesys - Employees
------------------------------