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Screen pop after agent accepts the interaction

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  • 1.  Screen pop after agent accepts the interaction

    Posted 03-11-2021 20:01
    No replies, thread closed.

    Hi There,

    Would it be possible to not screen pop until the Accept button is clicked by the agent?

    Though I have added delays in the script, the customer would like to have the screen pop when the agent accepts the interaction.



    #Integrations
    #Omni-ChannelDesktop/UserInterface
    #SystemAdministration
    #Telephony

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