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  • 1.  screen pop browser

    Posted 03-05-2020 17:55
    No replies, thread closed.
    We have a website that only works in IE. If I tried to open it in Chrome, it will give me an error. When I tried to screen pop from the PureCloud desktop app, it gave me that error so I knew it was a Chrome browser window. I tried change the default browser in Windows to IE but didn't help.  Can we change it to IE?
    #ArchitectureandDesign

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    Edward Wu
    BANK OF HAWAII
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  • 2.  RE: screen pop browser

    Posted 03-05-2020 19:21
    No replies, thread closed.
    Edward, 

    Hope all is well and you are getting settled with Genesys Cloud.  

    If you want to try the new Edge, it supports Genesys Cloud WebRTC just fine and seems to be more compatible with old IE sites as well.  I have switched to using it all the time.  

    The only other way around this would be to have a call sent to the system through a helper app that can call IE directly.  This would require a bit of customization and if Edge works, then you wouldn't have to go this route.

    Let us know at Avtex if we can be of any help.  

    Robert

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


  • 3.  RE: screen pop browser

    Posted 03-10-2020 12:40
    No replies, thread closed.
    The Desktop App is built on Chromium. There is no way to change it to IE (nor is IE supported - that was deprecated last December https://help.mypurecloud.com/articles/deprecation-internet-explorer-11-support/)

    ------------------------------
    George Ganahl GCP (Genesys Cloud), ICCE
    Principal Technology Consultant
    Genesys
    ------------------------------

    Original Message


  • 4.  RE: screen pop browser

    Posted 03-10-2020 13:27
    No replies, thread closed.
    Thanks George.  Can PureCloud pop an executable something like "iexplorer.exe http://xyc.com"?

    ------------------------------
    Edward Wu
    BANK OF HAWAII
    ------------------------------

    Original Message


  • 5.  RE: screen pop browser

    Posted 03-11-2020 02:29
    No replies, thread closed.
    Go security reasons calling an executable from the browser is not allowed.  We have built helper apps that sit in the system tray and monitor Agent activity.  When they receive the call, the helper app reads the information and calla the executable.  That is about the only way aside from wrapping the embedded framework in a local application shell and interact with the executable through the shell.

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


  • 6.  RE: screen pop browser

    Posted 03-11-2020 03:53
    No replies, thread closed.
    Thanks Robert.  Do you have an URL which gives more details of the solution?  Does the solution work for both purecloud windows app and PureCloud on chrome?

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    Edward Wu
    BANK OF HAWAII
    ------------------------------

    Original Message


  • 7.  RE: screen pop browser

    Posted 03-12-2020 17:55
    No replies, thread closed.
    No, this is something we developed at Avtex for our customers, so nothing really published.  Yes it will work for desktop or web app.

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


  • 8.  RE: screen pop browser

    Posted 03-16-2020 17:09
    No replies, thread closed.

    Hi Edward,

    i made a demo for a possible customer about two years ago with a similar situation. I used a chrome extension that opens defined urls in IE or IE mode. That customer did not get PureCloud, but the demo worked good. I do not remember which solution I used, but it was something like https://www.ietab.net/.



    ------------------------------
    Kimmo Peltonen
    Advania Finland Oy
    ------------------------------

    Original Message


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