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  • 1.  screen pop when agent pick up the call not when call ring

    Posted 12-10-2019 04:35
    No replies, thread closed.
    Hallow every one, 

    i have one question regard to screen pop.

    i configure a CRM screen pop to open when inbound call come to agent , the screen pop come when the call ring on the agent station what i need is to open the screen pop just if the agent pick up the call , is that can be done? 

    Best Regards 
    #Integrations
    #SystemAdministration

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    Mohammad Abd-Alrahman

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  • 2.  RE: screen pop when agent pick up the call not when call ring



  • 3.  RE: screen pop when agent pick up the call not when call ring

    Posted 12-11-2019 11:03
    No replies, thread closed.
    Assuming you're referring to one of the Embedded Clients (likely PureCloud for Salesforce), the screenpop is always processed on Alerting.

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    Richard Schott
    Genesys - Employees
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