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Screen pops not working with SF_SearchValue

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  • 1.  Screen pops not working with SF_SearchValue

    Posted 11-29-2018 12:52
    No replies, thread closed.
    PureCloud for Salesforce can only screen pop Salesforce objects that you listed in your softphone layout in Salesforce. For example, to screen pop a case, you would use the Salesforce ID of the case as the value for SF_SearchValue on the conversation. However, if you didn't list case as an object in your softphone layout in Salesforce, the integration couldn't screen pop to that case record.
    #Integrations

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    Amy Miller
    Genesys - Employees
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