Genesys Cloud - Main

All of my agents can no longer view their screen recordings although their permissions have not changed.  Is there an issue with GC or are there new permissions required for an agent to view only their recordings?  The screenshot below shows the permissions assigned related to recordings.

#Reporting/Analytics

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Rial Coleman
Sr. VoIP Administrator
District of Columbia Water and Sewer Authority
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Hi Rial

See if this helps you.
In this week's release notes, there was a change regarding screen recording.

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https://help.genesys.cloud/release-notes/genesys-cloud/april-20-2026/

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Permissions documentation (referenced in the release notes)

https://help.genesys.cloud/articles/grant-agents-access-to-their-own-interactions-and-recordings/

I hope this help you

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Kaio Oliveira
GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM

PS.: I apologize if there are any mistakes in my English; my primary language is Portuguese-Br.
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