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  • 1.  Screen Recording Access Missing

    Posted 5 hours ago

    All of my agents can no longer view their screen recordings although their permissions have not changed.  Is there an issue with GC or are there new permissions required for an agent to view only their recordings?  The screenshot below shows the permissions assigned related to recordings.


    #Reporting/Analytics

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    Rial Coleman
    Sr. VoIP Administrator
    District of Columbia Water and Sewer Authority
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  • 2.  RE: Screen Recording Access Missing

    Posted 2 hours ago

    Hi Rial

    See if this helps you.
    In this week's release notes, there was a change regarding screen recording.

    -

    https://help.genesys.cloud/release-notes/genesys-cloud/april-20-2026/

    -

    Permissions documentation (referenced in the release notes)

    https://help.genesys.cloud/articles/grant-agents-access-to-their-own-interactions-and-recordings/

    I hope this help you



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    Kaio Oliveira
    GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM

    PS.: I apologize if there are any mistakes in my English; my primary language is Portuguese-Br.
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    Original Message


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