Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Screen Recording- ACW Timeout 15 minutes

    Posted 08-05-2024 10:10
    No replies, thread closed.

    I saw a great release today 8/5 that extends the ACW timeout capability to 60 minutes instead of being capped at 15 minutes. Will this also update the Screen Recording capabilities to 60 minutes in aftercall work as well? Right now, if an agent is in aftercall work, screen recording only captures 15 minutes. 


    #QualityManagement

    ------------------------------
    Kaybee Dorsey
    Enterprise Mobility
    ------------------------------


  • 2.  RE: Screen Recording- ACW Timeout 15 minutes

    Posted 08-06-2024 09:35
    No replies, thread closed.

    Hello @Kaybee Dorsey, 

    Screen recording remains capped at 15 minutes. 

    We are working on extending it up to 60 minutes so it will match the maximum time boxed ACW setting. The feature should be ready in early Q1, 2025. 



    ------------------------------
    Jose Ruiz
    Genesys - Employees
    Product Manager
    jose.ruiz@genesys.com
    ------------------------------

    Original Message


  • 3.  RE: Screen Recording- ACW Timeout 15 minutes
    Best Answer

    Posted 08-06-2024 11:12
    No replies, thread closed.

    Hey @Jose Ruiz,

    Thanks for that info. It looks like this is the Product Idea that is currently In Development that you were referencing.

    @Kaybee Dorsey, if you click the VOTE button on that page, it should notify you via email as this Idea progresses through development.



    ------------------------------
    Jason Kleitz
    Genesys - Employees
    ------------------------------

    Original Message


Related Content