Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Screen recording - GCBA not available in FedRAMP?

    Posted 05-11-2023 10:50
    No replies, thread closed.

    I've downloaded, installed, rebooted, applied Chrome extension and now the default login screen appears.
    When I go into extension options and update the login link to FedRAMP, login screen goes blank - no login screen. I've verified browser using Genesys browser check and confirmed GCBA version using https://127.0.0.1:8191/version.


    #Roadmap/NewFeatures

    ------------------------------
    Donald McClendon
    State of Florida - Department of Economic Opportunity
    ------------------------------


  • 2.  RE: Screen recording - GCBA not available in FedRAMP?

    Posted 05-12-2023 00:48
    No replies, thread closed.

    The way FedRAMP works with Genesys is that they applied for the feature set they had at the time of the application.  GCBA was not out then.  Like AppFoundry apps, if an organization like yours wanted to use it, that is up to you - knowing that it was not part of the approved feature set.  @Daniel Ho Do you know of any problems with running GCBA in FedRAMP?  Any tricks to get it working?  



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


  • 3.  RE: Screen recording - GCBA not available in FedRAMP?

    Posted 05-12-2023 11:52
    No replies, thread closed.

    This sounds like a browser extension issue rather than GCBA issue.  Are you saying that the Chrome extension used to work for FedRAMP before GCBA is installed?
    Another way to isolate the problem is to see if you can screen record just with running Genesys Cloud web app in browser & GCBA.
    @Richard Schott, are you aware of any limitation with using Genesys Cloud for Chrome for FedRAMP?  If not, you probably need to go through Genesys Care to troubleshoot.



    ------------------------------
    Daniel Ho
    Product Line Manager – Recording and Quality Management, Genesys Cloud
    Workforce Engagement Management (WEM)
    ------------------------------

    Original Message


Related Content