Hi Trisha,
Have you looked into troubleshooting FAQ for GCBA? And where are you seeing the pop up? When you try to open the Interaction Details page afterwards? My guess is that that error is a red herring to your GCBA issue.
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Daniel Ho
Product Line Manager – Recording and Quality Management, Genesys Cloud
Workforce Engagement Management (WEM)
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Original Message:
Sent: 05-24-2023 13:09
From: Trisha Patrick
Subject: Screen Recording not working
We recently added Genesys Cloud Background Assistant so we can use screen recording through the browser. I edited an already existing policy to add screen recording. I am getting a pop up saying " The request to get the analytics data retention failed." We have calls being recorded with no issue, but the screen recording isn't happening. Has anyone run into this?
#QualityManagement
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Trisha Loughney
Servpro Industries, LLC.
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