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  • 1.  Screen Recording on Genesys CX

    Posted 01-09-2025 02:47
    No replies, thread closed.

    We have upgrading GCBA 1.4.262.0 on Citrix desktop. Screen is recording on test desktop however it is not recording on production desktop. we are able to open "https://127.0.0.1:8191/version on test Citrix desktop but given local link is not accessible through production server. it is giving page is not reachable. Do we need to open IIS or anything else. 


    #Genesys User Group

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    Pankaj Jha
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  • 2.  RE: Screen Recording on Genesys CX
    Best Answer

    Posted 01-13-2025 16:19
    No replies, thread closed.

    Hello Pankaj,

    Welcome to the Community! You may need to look at the GCBA log files to see what is causing the screen recording to not work. You can find the GCBA log file in C:\Program Files (x86)\Genesys\GenesysCloudBackgroundAssistant\logs\background-assistant.log.

    I would also recommend taking a look at this Resource Center Article for more information:

    https://help.mypurecloud.com/articles/deploy-genesys-cloud-background-assistant-gcba/



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    Jason Kleitz
    Online Community Manager/Moderator
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