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  • 1.  Screen Sharing and Co-Browse Features

    Posted 09-17-2018 05:15
    No replies, thread closed.
    Hello Everyone,

    I would like to ask if it is possible to deploy web-chat Co-Browse and Screen Sharing features in same website.

    In other words, I think the agent start screen sharing and co-browse from same button in PureCloud UI?. Please, correct me if I am wrong.
    If this is the case, how the agent can select between these two features?

    Best Regards,



    ------------------------------
    Ali Aljohani
    Jathwa Technology Solutions
    ------------------------------


  • 2.  RE: Screen Sharing and Co-Browse Features

    Posted 09-18-2018 14:47
    No replies, thread closed.

    Hi Ali,

    I believe that Co-Browse is a subset of Screen Sharing, you need to trigger screen share before you can utilize co-browsing. Let me confirm this with our Experts to make sure I provide you the correct information. Do you happen to have a scenario where either of the features does not work when one is being used?

    Thanks!



    ------------------------------
    Jo Malabag
    Global Digital Team, Customer Success
    ------------------------------

    Original Message


  • 3.  RE: Screen Sharing and Co-Browse Features

    Posted 09-19-2018 05:03
    No replies, thread closed.
    Hello Jo,

    Thank you for the feedback.
    Actually, I am looking now on their code.

    Co-Browse is not working with me nor screen sharing, I think because HTTPS/ WebRTC requirements. Please, correct me if I am wrong.
    Even though, the session appears trying to start but I receive following message:

    Screen Share Error Permission
    even though I have all permissions in PureCloud!.

    Best Regards,


    ------------------------------
    Ali Aljohani
    Jathwa Technology Solutions
    ------------------------------

    Original Message


  • 4.  RE: Screen Sharing and Co-Browse Features

    Posted 09-19-2018 13:12
    No replies, thread closed.
    Hello Ali



    ------------------------------
    Jose Miguel Velasquez
    Movigoo Innovacion SpA.
    ------------------------------

    Original Message


  • 5.  RE: Screen Sharing and Co-Browse Features

    Posted 09-24-2018 13:11
    No replies, thread closed.
    Ali,

    You may want to check all the details about Co-Browsing here, this has complete information about this feature.
    Hope this helps.


    ------------------------------
    Paolo Galan
    Global Digital Team, Customer Success
    Genesys - Employees
    ------------------------------

    Original Message


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