Genesys Cloud - Main

Hi there!

I appreciate all the help on my last post. It looks like there is a way to put a button on the script so agents can request an evaluation for the call. Is there a link that can be tied to the button on the script? 

Button script component - Genesys Cloud Resource Center (mypurecloud.com) It looks like this only gives options for a set action list if you are using this option with a Genesys script

#Omni-ChannelDesktop/UserInterface

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Caitlyn Petrousek
eFinancial, LLC
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Hi Caitlyn

Agent script lets you create custom actions, and assign that custom action to a button. that custom action can include many different steps. Open a url, call a dataction, check if a variable is a certain value and if it is then do something else etc. In there you could call a data action that calls a Genesys API to create an evaluation (not sure if that works for a call in progress) or any other API call to other systems or Genesys, making it very versatile.

https://help.mypurecloud.com/articles/define-custom-script-action/

If you outline exactly what you want the button to do, I'm sure someone here can help with any specifics you are missing.

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Anton Vroon
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