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  • 1.  Script certification

    Posted 2 hours ago

    Hi everyone, 

    I'm beginning my preparation for the Script certification and would appreciate any advice. For those who have already taken the exam, what study strategies worked best for you, and which topics deserve the most attention?


    #Certification
    #GenesysCloud

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    Lilian Masselli
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  • 2.  RE: Script certification
    Best Answer

    Posted an hour ago

    Hello Lilian,

    I recommend starting with the official Genesys course:

    👉 https://education.genesys.com/explore/course/11551

    The main topics covered in the certification are:

    • Script structure and creation
    • Components (fields, buttons, labels, dropdowns, etc.)
    • Static and dynamic variables
    • Templates
    • Data Actions
    • Transfers (Blind and Consult)
    • Callbacks
    • Scripting-related permissions and roles

    I also recommend creating a complete script that includes variables, components, transfers, and callbacks. Hands-on practice is one of the best ways to understand the types of scenarios that commonly appear on the exam.

    If you have any questions, feel free to send me a message or post them here. I'm sure the community will be happy to help.

    Good luck with your studies and the certification!



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    Leticia Roque Oliveira
    Senior Full Stack Developer
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  • 3.  RE: Script certification

    Posted an hour ago

    Thanks @Letícia Roque



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    Lilian Masselli
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    Original Message


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