Genesys Cloud - Main

Hi... I have used the custom action function to change a script page based on one of the call list fields and that works great - I am now looking for an equally simple change page function based upon the DNIS number the customer called to speak to us. I would be most grateful for any advice pointing me in the right direction. :-)
#PlatformAdministration
#Routing(ACD/IVR)
#SystemAdministration
#Unsure/Other

------------------------------
Matt Calton
Grove & Dean Ltd
------------------------------

Hi @Melissa Bailey @George Ganahl guys I posted this the other day and wondered if you could help - I just want to effect a change page on DNIS number as explained but have tried hunting through all the areas and cannot find what I am looking for. I probably could muddle through but would much prefer your guidance. If I can achieve this with a bit of scripting language that would be cool... kindest regards

------------------------------
Matthew Calton
Grove & Dean Ltd
------------------------------

Original Message:
Sent: 03-25-2019 10:41
From: Matthew Calton
Subject: Script Change Page

Hi... I have used the custom action function to change a script page based on one of the call list fields and that works great - I am now looking for an equally simple change page function based upon the DNIS number the customer called to speak to us. I would be most grateful for any advice pointing me in the right direction. :-)
#PlatformAdministration
#Routing(ACD/IVR)
#SystemAdministration
#Unsure/Other

------------------------------
Matt Calton
Grove & Dean Ltd
------------------------------

Did you try passing the DNIS (in the flow it's Call.CalledAddressOriginal) to the script as an input variable?

------------------------------
Melissa Bailey
Genesys - Employees
------------------------------

Original Message:
Sent: 04-02-2019 04:04
From: Matthew Calton
Subject: Script Change Page

Hi @Melissa Bailey @George Ganahl guys I posted this the other day and wondered if you could help - I just want to effect a change page on DNIS number as explained but have tried hunting through all the areas and cannot find what I am looking for. I probably could muddle through but would much prefer your guidance. If I can achieve this with a bit of scripting language that would be cool... kindest regards

------------------------------
Matthew Calton
Grove & Dean Ltd

Original Message:
Sent: 03-25-2019 10:41
From: Matthew Calton
Subject: Script Change Page

Hi... I have used the custom action function to change a script page based on one of the call list fields and that works great - I am now looking for an equally simple change page function based upon the DNIS number the customer called to speak to us. I would be most grateful for any advice pointing me in the right direction. :-)
#PlatformAdministration
#Routing(ACD/IVR)
#SystemAdministration
#Unsure/Other

------------------------------
Matt Calton
Grove & Dean Ltd
------------------------------

Would you have any examples I could use as a guide for the flow - I may be able to get through pulling it through to the script after getting the flow right. :-)

------------------------------
Matthew Calton
Grove & Dean Ltd
------------------------------

Original Message:
Sent: 04-02-2019 09:50
From: Melissa Bailey
Subject: Script Change Page

Did you try passing the DNIS (in the flow it's Call.CalledAddressOriginal) to the script as an input variable?

------------------------------
Melissa Bailey
Genesys - Employees

Original Message:
Sent: 04-02-2019 04:04
From: Matthew Calton
Subject: Script Change Page

Hi @Melissa Bailey @George Ganahl guys I posted this the other day and wondered if you could help - I just want to effect a change page on DNIS number as explained but have tried hunting through all the areas and cannot find what I am looking for. I probably could muddle through but would much prefer your guidance. If I can achieve this with a bit of scripting language that would be cool... kindest regards

------------------------------
Matthew Calton
Grove & Dean Ltd

Original Message:
Sent: 03-25-2019 10:41
From: Matthew Calton
Subject: Script Change Page

Hi... I have used the custom action function to change a script page based on one of the call list fields and that works great - I am now looking for an equally simple change page function based upon the DNIS number the customer called to speak to us. I would be most grateful for any advice pointing me in the right direction. :-)
#PlatformAdministration
#Routing(ACD/IVR)
#SystemAdministration
#Unsure/Other

------------------------------
Matt Calton
Grove & Dean Ltd
------------------------------

See screenshot

------------------------------
Melissa Bailey
Genesys - Employees
------------------------------

Original Message:
Sent: 04-02-2019 10:27
From: Matthew Calton
Subject: Script Change Page

Would you have any examples I could use as a guide for the flow - I may be able to get through pulling it through to the script after getting the flow right. :-)

------------------------------
Matthew Calton
Grove & Dean Ltd

Original Message:
Sent: 04-02-2019 09:50
From: Melissa Bailey
Subject: Script Change Page

Did you try passing the DNIS (in the flow it's Call.CalledAddressOriginal) to the script as an input variable?

------------------------------
Melissa Bailey
Genesys - Employees

Original Message:
Sent: 04-02-2019 04:04
From: Matthew Calton
Subject: Script Change Page

Hi @Melissa Bailey @George Ganahl guys I posted this the other day and wondered if you could help - I just want to effect a change page on DNIS number as explained but have tried hunting through all the areas and cannot find what I am looking for. I probably could muddle through but would much prefer your guidance. If I can achieve this with a bit of scripting language that would be cool... kindest regards

------------------------------
Matthew Calton
Grove & Dean Ltd

Original Message:
Sent: 03-25-2019 10:41
From: Matthew Calton
Subject: Script Change Page

Hi... I have used the custom action function to change a script page based on one of the call list fields and that works great - I am now looking for an equally simple change page function based upon the DNIS number the customer called to speak to us. I would be most grateful for any advice pointing me in the right direction. :-)
#PlatformAdministration
#Routing(ACD/IVR)
#SystemAdministration
#Unsure/Other

------------------------------
Matt Calton
Grove & Dean Ltd
------------------------------

Thanks Melissa

------------------------------
Matthew Calton
Grove & Dean Ltd
------------------------------

Original Message:
Sent: 04-02-2019 10:40
From: Melissa Bailey
Subject: Script Change Page

See screenshot

------------------------------
Melissa Bailey
Genesys - Employees

Original Message:
Sent: 04-02-2019 10:27
From: Matthew Calton
Subject: Script Change Page

Would you have any examples I could use as a guide for the flow - I may be able to get through pulling it through to the script after getting the flow right. :-)

------------------------------
Matthew Calton
Grove & Dean Ltd

Original Message:
Sent: 04-02-2019 09:50
From: Melissa Bailey
Subject: Script Change Page

Did you try passing the DNIS (in the flow it's Call.CalledAddressOriginal) to the script as an input variable?

------------------------------
Melissa Bailey
Genesys - Employees

Original Message:
Sent: 04-02-2019 04:04
From: Matthew Calton
Subject: Script Change Page

Hi @Melissa Bailey @George Ganahl guys I posted this the other day and wondered if you could help - I just want to effect a change page on DNIS number as explained but have tried hunting through all the areas and cannot find what I am looking for. I probably could muddle through but would much prefer your guidance. If I can achieve this with a bit of scripting language that would be cool... kindest regards

------------------------------
Matthew Calton
Grove & Dean Ltd

Original Message:
Sent: 03-25-2019 10:41
From: Matthew Calton
Subject: Script Change Page

Hi... I have used the custom action function to change a script page based on one of the call list fields and that works great - I am now looking for an equally simple change page function based upon the DNIS number the customer called to speak to us. I would be most grateful for any advice pointing me in the right direction. :-)
#PlatformAdministration
#Routing(ACD/IVR)
#SystemAdministration
#Unsure/Other

------------------------------
Matt Calton
Grove & Dean Ltd
------------------------------

On the Script side, create a new String variable and make it an Input to the script.

To match the example from Melissa:



------------------------------
George Ganahl CCXP, GCA
Principal Technology Consultant
Genesys
------------------------------

Original Message:
Sent: 04-02-2019 10:44
From: Matthew Calton
Subject: Script Change Page

Thanks Melissa

------------------------------
Matthew Calton
Grove & Dean Ltd

Original Message:
Sent: 04-02-2019 10:40
From: Melissa Bailey
Subject: Script Change Page

See screenshot

------------------------------
Melissa Bailey
Genesys - Employees

Original Message:
Sent: 04-02-2019 10:27
From: Matthew Calton
Subject: Script Change Page

Would you have any examples I could use as a guide for the flow - I may be able to get through pulling it through to the script after getting the flow right. :-)

------------------------------
Matthew Calton
Grove & Dean Ltd

Original Message:
Sent: 04-02-2019 09:50
From: Melissa Bailey
Subject: Script Change Page

Did you try passing the DNIS (in the flow it's Call.CalledAddressOriginal) to the script as an input variable?

------------------------------
Melissa Bailey
Genesys - Employees

Original Message:
Sent: 04-02-2019 04:04
From: Matthew Calton
Subject: Script Change Page

Hi @Melissa Bailey @George Ganahl guys I posted this the other day and wondered if you could help - I just want to effect a change page on DNIS number as explained but have tried hunting through all the areas and cannot find what I am looking for. I probably could muddle through but would much prefer your guidance. If I can achieve this with a bit of scripting language that would be cool... kindest regards

------------------------------
Matthew Calton
Grove & Dean Ltd

Original Message:
Sent: 03-25-2019 10:41
From: Matthew Calton
Subject: Script Change Page

Hi... I have used the custom action function to change a script page based on one of the call list fields and that works great - I am now looking for an equally simple change page function based upon the DNIS number the customer called to speak to us. I would be most grateful for any advice pointing me in the right direction. :-)
#PlatformAdministration
#Routing(ACD/IVR)
#SystemAdministration
#Unsure/Other

------------------------------
Matt Calton
Grove & Dean Ltd
------------------------------

<g class="gr_ gr_5 gr-alert gr_gramm gr_inline_cards gr_run_anim Punctuation only-ins replaceWithoutSep" id="5" data-gr-id="5">Thanks</g> George

------------------------------
Matt Calton
Grove & Dean Ltd
------------------------------

Original Message:
Sent: 04-02-2019 10:51
From: George Ganahl
Subject: Script Change Page

On the Script side, create a new String variable and make it an Input to the script.

To match the example from Melissa:



------------------------------
George Ganahl CCXP, GCA
Principal Technology Consultant
Genesys

Original Message:
Sent: 04-02-2019 10:44
From: Matthew Calton
Subject: Script Change Page

Thanks Melissa

------------------------------
Matthew Calton
Grove & Dean Ltd

Original Message:
Sent: 04-02-2019 10:40
From: Melissa Bailey
Subject: Script Change Page

See screenshot

------------------------------
Melissa Bailey
Genesys - Employees

Original Message:
Sent: 04-02-2019 10:27
From: Matthew Calton
Subject: Script Change Page

Would you have any examples I could use as a guide for the flow - I may be able to get through pulling it through to the script after getting the flow right. :-)

------------------------------
Matthew Calton
Grove & Dean Ltd

Original Message:
Sent: 04-02-2019 09:50
From: Melissa Bailey
Subject: Script Change Page

Did you try passing the DNIS (in the flow it's Call.CalledAddressOriginal) to the script as an input variable?

------------------------------
Melissa Bailey
Genesys - Employees

Original Message:
Sent: 04-02-2019 04:04
From: Matthew Calton
Subject: Script Change Page

Hi @Melissa Bailey @George Ganahl guys I posted this the other day and wondered if you could help - I just want to effect a change page on DNIS number as explained but have tried hunting through all the areas and cannot find what I am looking for. I probably could muddle through but would much prefer your guidance. If I can achieve this with a bit of scripting language that would be cool... kindest regards

------------------------------
Matthew Calton
Grove & Dean Ltd

Original Message:
Sent: 03-25-2019 10:41
From: Matthew Calton
Subject: Script Change Page

Hi... I have used the custom action function to change a script page based on one of the call list fields and that works great - I am now looking for an equally simple change page function based upon the DNIS number the customer called to speak to us. I would be most grateful for any advice pointing me in the right direction. :-)
#PlatformAdministration
#Routing(ACD/IVR)
#SystemAdministration
#Unsure/Other

------------------------------
Matt Calton
Grove & Dean Ltd
------------------------------