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  • 1.  Script does not load

    Posted 02-16-2024 10:10
    No replies, thread closed.

    Greetings,

    I am trying to use a data action in a script to read a Genesys Data Table. This action works fine on its own and generates a list.

    In the Architect I can use this action and parse it into a string for example. But when I try to use this list to populate a dropdown list my script fails to load.

    It seems that the Dropdown function is not working properly when using a variable instead of creating a list yourself with hardcoded values/ Variables.

    Has anyone tried this before?
    If I can have a working example that would help. Or if anyone knows how to get some more data on troubleshooting a script?

    The error I get with F12 is "values.map is not a function." which would suggest it does not accept a list of string?


    #Implementation

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    Andrew Lagarde
    KPN B.V.
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  • 2.  RE: Script does not load

    Posted 02-23-2024 10:11
    No replies, thread closed.

    I know this was supposedly released, but I and others have found that when you assign a collection as a multistring in the script, it comes in as a single string and not parsed.  I would open a ticket on this as I was not able to get it working before and have not seen if it got fixed.  Anyone else find out how to accomplish this?  @Chad McCormick, do you remember this?



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 3.  RE: Script does not load
    Best Answer

    Posted 02-25-2024 18:21
    Edited by Andrew Lagarde 03-04-2024 09:54
    No replies, thread closed.

    In Architect when you supply the input, that converts the array to a string, with new line \n deliminated values by default. The Agent script however deals with comma separated values for it's arrays, because why would you want those to be consistent? As a result, if for the input variable in architect you do ToString(Task.ThiIsAnArray,",") Then it works in the Agent Script for the dropdowns.

    I still think it is a bug, but will probably be a feature request for arrays to work with new lines instead of commas.



    ------------------------------
    Anton Vroon
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  • 4.  RE: Script does not load

    Posted 02-26-2024 03:24
    No replies, thread closed.

    Thanks! 
    I will test this out and let you know. 
    But judging from your reaction it will probably work.



    ------------------------------
    Andrew Lagarde
    KPN B.V.
    ------------------------------

    Original Message


  • 5.  RE: Script does not load

    Posted 03-04-2024 09:54
    No replies, thread closed.

    Thanks, worked like a charm.



    ------------------------------
    Andrew Lagarde
    KPN B.V.
    ------------------------------

    Original Message


  • 6.  RE: Script does not load

    Posted 03-05-2024 15:07
    No replies, thread closed.

    Glad to hear it.

    Would be nice if we didn't have to do that extra step though.



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    Anton Vroon
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    Original Message


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