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  • 1.  Script for Outbound Calls

    Posted 10-18-2019 05:25
    No replies, thread closed.
    Hello,

    In case of Incoming calls, I have set a script that displays customer's information. the Data Action used needs the ANI as an input which is passed by Architect.


    I would like to do the same thing by going through outgoing calls, but when the agent calls on behalf of a queue,

       - how could I make the link between the number dialed and pass it as an input to the data action? (since the call doesn't go through architect) ?


    My goal is when the agent dials the number, the script is displayed and the data action automatically runs based on that dialed number !


    If you have any advice, I'm more than interested


    Cheers,
    #Outbound

    ------------------------------
    Charaf Eddine Chemlal
    NTT Ltd
    ------------------------------


  • 2.  RE: Script for Outbound Calls

    Posted 10-18-2019 09:42
    No replies, thread closed.
    When you place an outbound call on behalf of queue, the built-in variable Scripter.Customer Formatted Number holds the number that was dialed, formatted with a leading tel: and the format from the Number Plan.

    ------------------------------
    George Ganahl GCP (PureCloud) ICCE CCXP
    Principal Technology Consultant
    Genesys
    ------------------------------

    Original Message


  • 3.  RE: Script for Outbound Calls

    Posted 10-18-2019 09:49
    No replies, thread closed.
    I think it's possible to delete the tel: by using the built-in script functions before using in as in input for the Data Action.

    Right @George Ganahl  ?
     

    Thank you for your answer

    Regards,​

    ------------------------------
    Charaf Eddine Chemlal
    Dimension Data France
    ------------------------------

    Original Message


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