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Script - how to maintain screenpop popup in the same window for every call comes in

  • 1.  Script - how to maintain screenpop popup in the same window for every call comes in

    Posted 06-05-2025 19:12

    fransiska.hendra | 2022-04-28 23:47:12 UTC | #1

    hi,

    We create a screenpop from following guidance, https://help.mypurecloud.com/articles/advanced-lesson-create-a-screen-pop-script-and-add-it-to-a-call-flow/ it working fine.

    But problem is every time new call come in, will open a new window, is there anyway to set screenpop popup in the same window (not open new browser) everytime call comes in, but just the screenpop page get refreshed with new information based on new conversationId that comes in ?

    Thank you Fransiska

    system | 2022-05-29 23:47:57 UTC | #2

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 14513



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