Genesys Cloud - Main

We have a few mandatory input fields on a form that writes to our CRM embedded within a script.

Clicking the 'Done' button seems to automatically dismiss the entire interaction.

Is there a way of enforcing script validations before allowing the dismissal of the interaction?

------------------------------
Jason Rogers
Ontario Teacher's Pension Plan
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Unfortunately we cannot prevent the ending of the interaction with the "done" button at this time.  Feel free to visit our Ideas Lab and post an idea for community votes for this feature request.  You can find the link here: https://genesys.ideas.aha.io/

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Chad McCormick
Genesys - Employees
Sr. Product Manager
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Original Message:
Sent: 08-29-2018 11:08
From: Jason Rogers
Subject: Script Validations and the 'Done' Button

We have a few mandatory input fields on a form that writes to our CRM embedded within a script.

Clicking the 'Done' button seems to automatically dismiss the entire interaction.

Is there a way of enforcing script validations before allowing the dismissal of the interaction?

------------------------------
Jason Rogers
Ontario Teacher's Pension Plan
------------------------------

Thanks for the confirmation.

I created the following product request here - https://purecloud.ideas.aha.io/ideas/CLPLA-I-580

------------------------------
Jason Rogers
Ontario Teacher's Pension Plan
------------------------------

Original Message:
Sent: 08-30-2018 12:04
From: Chad McCormick
Subject: Script Validations and the 'Done' Button

Unfortunately we cannot prevent the ending of the interaction with the "done" button at this time.  Feel free to visit our Ideas Lab and post an idea for community votes for this feature request.  You can find the link here: https://genesys.ideas.aha.io/

------------------------------
Chad McCormick
Genesys - Employees
Sr. Product Manager

Original Message:
Sent: 08-29-2018 11:08
From: Jason Rogers
Subject: Script Validations and the 'Done' Button

We have a few mandatory input fields on a form that writes to our CRM embedded within a script.

Clicking the 'Done' button seems to automatically dismiss the entire interaction.

Is there a way of enforcing script validations before allowing the dismissal of the interaction?

------------------------------
Jason Rogers
Ontario Teacher's Pension Plan
------------------------------

Great, thanks for you feedback and idea submission!

------------------------------
Chad McCormick
Genesys - Employees
Sr. Product Manager
------------------------------

Original Message:
Sent: 08-30-2018 13:26
From: Jason Rogers
Subject: Script Validations and the 'Done' Button

Thanks for the confirmation.

I created the following product request here - https://purecloud.ideas.aha.io/ideas/CLPLA-I-580

------------------------------
Jason Rogers
Ontario Teacher's Pension Plan

Original Message:
Sent: 08-30-2018 12:04
From: Chad McCormick
Subject: Script Validations and the 'Done' Button

Unfortunately we cannot prevent the ending of the interaction with the "done" button at this time.  Feel free to visit our Ideas Lab and post an idea for community votes for this feature request.  You can find the link here: https://genesys.ideas.aha.io/

------------------------------
Chad McCormick
Genesys - Employees
Sr. Product Manager

Original Message:
Sent: 08-29-2018 11:08
From: Jason Rogers
Subject: Script Validations and the 'Done' Button

We have a few mandatory input fields on a form that writes to our CRM embedded within a script.

Clicking the 'Done' button seems to automatically dismiss the entire interaction.

Is there a way of enforcing script validations before allowing the dismissal of the interaction?

------------------------------
Jason Rogers
Ontario Teacher's Pension Plan
------------------------------

Voted for it

------------------------------
Cheers,
Sajid Abbas Malek
Al-Futtaim Technologies -
------------------------------

Original Message:
Sent: 08-30-2018 14:12
From: Chad McCormick
Subject: Script Validations and the 'Done' Button

Great, thanks for you feedback and idea submission!

------------------------------
Chad McCormick
Genesys - Employees
Sr. Product Manager

Original Message:
Sent: 08-30-2018 13:26
From: Jason Rogers
Subject: Script Validations and the 'Done' Button

Thanks for the confirmation.

I created the following product request here - https://purecloud.ideas.aha.io/ideas/CLPLA-I-580

------------------------------
Jason Rogers
Ontario Teacher's Pension Plan

Original Message:
Sent: 08-30-2018 12:04
From: Chad McCormick
Subject: Script Validations and the 'Done' Button

Unfortunately we cannot prevent the ending of the interaction with the "done" button at this time.  Feel free to visit our Ideas Lab and post an idea for community votes for this feature request.  You can find the link here: https://genesys.ideas.aha.io/

------------------------------
Chad McCormick
Genesys - Employees
Sr. Product Manager

Original Message:
Sent: 08-29-2018 11:08
From: Jason Rogers
Subject: Script Validations and the 'Done' Button

We have a few mandatory input fields on a form that writes to our CRM embedded within a script.

Clicking the 'Done' button seems to automatically dismiss the entire interaction.

Is there a way of enforcing script validations before allowing the dismissal of the interaction?

------------------------------
Jason Rogers
Ontario Teacher's Pension Plan
------------------------------