Genesys Cloud - Main

We have a call flow which goes through an ID&V process and then presents the ID&V and customer data to the agent in the script. There is also a requirement to store this data as participant data in a way in which the data is easily identifiable and sortable. We have done this by setting participant data in the call flow and using prefixes (CRM for any customer data and IDV for any ID&V data/outcomes). The issue we have is that when we set the agent script/screen pop, the variables that are passed through to the script are automatically saved as participant data. This means we end up with a lot of duplicate data showing in the participant data. Is there any way to exclude this from showing, or at least separate it into another + nest?

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Kaio Oliveira
GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM

PS.: I apologize if there are any mistakes in my English; my primary language is Portuguese-Br.
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Hi Kaio,

Thank you for this. I have updated all of the variables in the script to match the Participant Data values which has removed all the duplicated values. 

Kind regards,

Hi James,

If you create variable as Output in script then it will show in the participant data. Try unchecking Output and see if it works.