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  • 1.  Script variable missing

    Posted 04-05-2023 09:47
    No replies, thread closed.

    Hi,
    We have noticed that some scripts have stopped displaying the value of some system variables. Specifically we have a script that displays the Queue Name (Scripter.Queue Name) and it's just started showing up blank!
    Has anyone else seen this?
    We have a ticket open with Genesys, but I figured I'd see if anyone else has any insights...
    TIA


    #Omni-ChannelDesktop/UserInterface

    ------------------------------
    Paul Simpson
    Eventus Solutions Group
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  • 2.  RE: Script variable missing

    Posted 04-05-2023 11:55
    No replies, thread closed.

    Never mind!
    Looks like it was a Layer 8 issue....
    This may have been a result of a permission on the agent role that was changed to try to limit the reps from Activating/Deactivating queues. That permission has been reverted back and the Queue Name is now visible again.



    ------------------------------
    Paul Simpson
    Eventus Solutions Group
    ------------------------------



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