Hi @Jan Heinonen
I tried using {{Scripter.Raw Interaction State}} = Connecting but when I press call interaction state = connecting it's like the Script doesn't fire the api.
------------------------------
Nuttapong Limadisai
G-Able Public Company Limited
------------------------------
Original Message:
Sent: 01-13-2024 06:45
From: Jan Heinonen
Subject: Scripts - api to EFS after interaction state : Connecting
Hi,
Since the pageload script only runs once, you would check if the status is connecting, if not you have a 1-2 second delay and run the script again.
You'll want to use {{Scripter.Raw Interaction State}} to check for state as {{Scripter.Interaction State}} is localized based on the browser settings.
------------------------------
Jan Heinonen
Contact Center Specialist
GlobalConnect AB
Original Message:
Sent: 01-12-2024 00:26
From: Nuttapong Limadisai
Subject: Scripts - api to EFS after interaction state : Connecting
I would like to know if there is a way to make the action in the script run after the interaction state is connecting (after the agent presses callback to the customer)?
#ArchitectureandDesign
#Implementation
#Integrations
#Outbound
#Routing(ACD/IVR)
------------------------------
Nuttapong Limadisai
G-Able Public Company Limited
------------------------------