Genesys Cloud - Main

I would like to know if there is a way to make the action in the script run after the interaction state is connecting (after the agent presses callback to the customer)?

#ArchitectureandDesign
#Implementation
#Integrations
#Outbound
#Routing(ACD/IVR)

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Nuttapong Limadisai
G-Able Public Company Limited
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Hi,

Since the pageload script only runs once, you would check if the status is connecting, if not you have a 1-2 second delay and run the script again.

You'll want to use {{Scripter.Raw Interaction State}} to check for state as {{Scripter.Interaction State}} is localized based on the browser settings.

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Jan Heinonen
Contact Center Specialist
GlobalConnect AB
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HI @Jan Heinonen

thank you for the advice If there is any update, I will inform you of the results.

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Nuttapong Limadisai
G-Able Public Company Limited
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Original Message:
Sent: 01-13-2024 06:45
From: Jan Heinonen
Subject: Scripts - api to EFS after interaction state : Connecting

Hi,

Since the pageload script only runs once, you would check if the status is connecting, if not you have a 1-2 second delay and run the script again.

You'll want to use {{Scripter.Raw Interaction State}} to check for state as {{Scripter.Interaction State}} is localized based on the browser settings.

------------------------------
Jan Heinonen
Contact Center Specialist
GlobalConnect AB
------------------------------

Hi @Jan Heinonen

I tried using {{Scripter.Raw Interaction State}} = Connecting but when I press call interaction state = connecting it's like the Script doesn't fire the api.

------------------------------
Nuttapong Limadisai
G-Able Public Company Limited
------------------------------

Original Message:
Sent: 01-13-2024 06:45
From: Jan Heinonen
Subject: Scripts - api to EFS after interaction state : Connecting

Hi,

Since the pageload script only runs once, you would check if the status is connecting, if not you have a 1-2 second delay and run the script again.

You'll want to use {{Scripter.Raw Interaction State}} to check for state as {{Scripter.Interaction State}} is localized based on the browser settings.

------------------------------
Jan Heinonen
Contact Center Specialist
GlobalConnect AB
------------------------------