Genesys Cloud - Main

1. GET /api/v2/conversations/chats/{conversationId}/messages.  The only caveat to that call is "The current user must be involved with the conversation to get its messages."
2. GET /api/v2/conversations/chats/{conversationId}/messages.  This one will need an OAuth setup to have that populate outside of https://developer.mypurecloud.com/developer-tools/#/api-explorer site.

Thank you for your help. Odd. It seems you tried to list 2 options but they are apparently the same.

So if I understand you correctly, and in order to search through various chats, I should obtain a list of conversations IDs, and then iteratively go through all of them calling this API, load the messages up in memory and search through that?

A question then:

- I tested the API, using the Conversation ID reported in "Interactions" (and verified that the ChatLog is available), both with chats where the user was part of them and where he wasn't. In both cases the API returns 404 "chat not found error".

Rereading my original post it might not be obvious, that the objective is to be able to search certain words in the body of a group of chats, for example all chats from a Queue within a time range.

1. GET /api/v2/conversations/chats/{conversationId}/messages.  The only caveat to that call is "The current user must be involved with the conversation to get its messages."
2. GET /api/v2/conversations/chats/{conversationId}/messages.  This one will need an OAuth setup to have that populate outside of https://developer.mypurecloud.com/developer-tools/#/api-explorer site.

Hi Facundo,

I had to edit my post earlier to include the first API call.  For the 404 error it's difficult to say what happened without reviewing a browser console log and network HAR file.  I would suggest if you are still having this error returned and are unable to resolve it, to open a case with PureCloud Support.

Based on what you are trying to do the very first API call you will need to use is this one to pull all of the chat conversation ID's POST /api/v2/analytics/conversations/details/query

For the scoping of your project I would recommend posting specific questions on our developer forum https://developer.mypurecloud.com/forum/.  If you are having any trouble developing this program and need Genesys to create it for you I would recommend opening a case with PureCloud Support and have us engage PSO to develop the program for you.

------------------------------
Gage Decker
Genesys - Employees

Original Message:
Sent: 11-13-2019 16:36
From: Facundo Nowicky
Subject: Search Chat recording bodies

Thank you for your help. Odd. It seems you tried to list 2 options but they are apparently the same.

So if I understand you correctly, and in order to search through various chats, I should obtain a list of conversations IDs, and then iteratively go through all of them calling this API, load the messages up in memory and search through that?

A question then:

- I tested the API, using the Conversation ID reported in "Interactions" (and verified that the ChatLog is available), both with chats where the user was part of them and where he wasn't. In both cases the API returns 404 "chat not found error".

Rereading my original post it might not be obvious, that the objective is to be able to search certain words in the body of a group of chats, for example all chats from a Queue within a time range.

1. GET /api/v2/conversations/chats/{conversationId}/messages.  The only caveat to that call is "The current user must be involved with the conversation to get its messages."
2. GET /api/v2/conversations/chats/{conversationId}/messages.  This one will need an OAuth setup to have that populate outside of https://developer.mypurecloud.com/developer-tools/#/api-explorer site.