I appreciate that the system can identify when an interaction has no topics detected. I even like how I can view a specific agents calls/topics to see just how many interactions had no topics detected. 

However, what would be really nice is if I could view a list of those interactions so I could pull and listen to them. This would help me determine why those calls didn't capture topics so I could find any relevant key phrases and words that would help build out our topics. Currently the only way I know of finding calls with no topics detected is by pulling each call one by one and waiting until it fully loads to see if on the right side any topics were detected or not. 

Is there a filter or easier way of pulling this information? It would greatly reduce the amount of time I have to spend blindly pulling calls until I happen to find one where no topics were detected. 

I appreciate that the system can identify when an interaction has no topics detected. I even like how I can view a specific agents calls/topics to see just how many interactions had no topics detected. 

However, what would be really nice is if I could view a list of those interactions so I could pull and listen to them. This would help me determine why those calls didn't capture topics so I could find any relevant key phrases and words that would help build out our topics. Currently the only way I know of finding calls with no topics detected is by pulling each call one by one and waiting until it fully loads to see if on the right side any topics were detected or not. 

Is there a filter or easier way of pulling this information? It would greatly reduce the amount of time I have to spend blindly pulling calls until I happen to find one where no topics were detected. 

I appreciate that the system can identify when an interaction has no topics detected. I even like how I can view a specific agents calls/topics to see just how many interactions had no topics detected. 

However, what would be really nice is if I could view a list of those interactions so I could pull and listen to them. This would help me determine why those calls didn't capture topics so I could find any relevant key phrases and words that would help build out our topics. Currently the only way I know of finding calls with no topics detected is by pulling each call one by one and waiting until it fully loads to see if on the right side any topics were detected or not. 

Is there a filter or easier way of pulling this information? It would greatly reduce the amount of time I have to spend blindly pulling calls until I happen to find one where no topics were detected. 

I appreciate that the system can identify when an interaction has no topics detected. I even like how I can view a specific agents calls/topics to see just how many interactions had no topics detected. 

However, what would be really nice is if I could view a list of those interactions so I could pull and listen to them. This would help me determine why those calls didn't capture topics so I could find any relevant key phrases and words that would help build out our topics. Currently the only way I know of finding calls with no topics detected is by pulling each call one by one and waiting until it fully loads to see if on the right side any topics were detected or not. 

Is there a filter or easier way of pulling this information? It would greatly reduce the amount of time I have to spend blindly pulling calls until I happen to find one where no topics were detected. 

Hi Dan. On the Performance Workspace screen, load the interactions for the date range you are looking for, then select the context tab and in the upper right select the filter (funnel) and scroll down to Detected Topic you can select "exclude" and then select the topic(s) to exclude. That will filter the list down for you.

Mark

I appreciate that the system can identify when an interaction has no topics detected. I even like how I can view a specific agents calls/topics to see just how many interactions had no topics detected. 

However, what would be really nice is if I could view a list of those interactions so I could pull and listen to them. This would help me determine why those calls didn't capture topics so I could find any relevant key phrases and words that would help build out our topics. Currently the only way I know of finding calls with no topics detected is by pulling each call one by one and waiting until it fully loads to see if on the right side any topics were detected or not. 

Is there a filter or easier way of pulling this information? It would greatly reduce the amount of time I have to spend blindly pulling calls until I happen to find one where no topics were detected. 

It looks like the "No Topics Detected" is not functioning correctly, yesterday it listed for a specific rep that they had 19 interactions (40%) out of 48 with "No Topics Detected", but when I view all of their interactions, all of them have topics

Hi Dan. On the Performance Workspace screen, load the interactions for the date range you are looking for, then select the context tab and in the upper right select the filter (funnel) and scroll down to Detected Topic you can select "exclude" and then select the topic(s) to exclude. That will filter the list down for you.

Mark

I appreciate that the system can identify when an interaction has no topics detected. I even like how I can view a specific agents calls/topics to see just how many interactions had no topics detected. 

However, what would be really nice is if I could view a list of those interactions so I could pull and listen to them. This would help me determine why those calls didn't capture topics so I could find any relevant key phrases and words that would help build out our topics. Currently the only way I know of finding calls with no topics detected is by pulling each call one by one and waiting until it fully loads to see if on the right side any topics were detected or not. 

Is there a filter or easier way of pulling this information? It would greatly reduce the amount of time I have to spend blindly pulling calls until I happen to find one where no topics were detected. 

It looks like the "No Topics Detected" is not functioning correctly, yesterday it listed for a specific rep that they had 19 interactions (40%) out of 48 with "No Topics Detected", but when I view all of their interactions, all of them have topics

Hi Dan. On the Performance Workspace screen, load the interactions for the date range you are looking for, then select the context tab and in the upper right select the filter (funnel) and scroll down to Detected Topic you can select "exclude" and then select the topic(s) to exclude. That will filter the list down for you.

Mark

I appreciate that the system can identify when an interaction has no topics detected. I even like how I can view a specific agents calls/topics to see just how many interactions had no topics detected. 

However, what would be really nice is if I could view a list of those interactions so I could pull and listen to them. This would help me determine why those calls didn't capture topics so I could find any relevant key phrases and words that would help build out our topics. Currently the only way I know of finding calls with no topics detected is by pulling each call one by one and waiting until it fully loads to see if on the right side any topics were detected or not. 

Is there a filter or easier way of pulling this information? It would greatly reduce the amount of time I have to spend blindly pulling calls until I happen to find one where no topics were detected. 

Hi Tracy,

We cannot find any instances of "No Topics", that is the issue that I am reporting. The "No Topics Detected" table column option in the topics report against Agent Performance, is stating for our agents that on a percentage of their interactions there were "No Topics Detected", but when we look at their interactions we see topics detected on all of their interactions. Here is an example for yesterday that includes the "No Topics Detected" column and a topic column, for the total report it says 97% of interactions had "No Topics Detected", while 75% of the interactions analyzed had our "Check for resolution" topic.

It looks like the "No Topics Detected" is not functioning correctly, yesterday it listed for a specific rep that they had 19 interactions (40%) out of 48 with "No Topics Detected", but when I view all of their interactions, all of them have topics

Hi Dan. On the Performance Workspace screen, load the interactions for the date range you are looking for, then select the context tab and in the upper right select the filter (funnel) and scroll down to Detected Topic you can select "exclude" and then select the topic(s) to exclude. That will filter the list down for you.

Mark

I appreciate that the system can identify when an interaction has no topics detected. I even like how I can view a specific agents calls/topics to see just how many interactions had no topics detected. 

However, what would be really nice is if I could view a list of those interactions so I could pull and listen to them. This would help me determine why those calls didn't capture topics so I could find any relevant key phrases and words that would help build out our topics. Currently the only way I know of finding calls with no topics detected is by pulling each call one by one and waiting until it fully loads to see if on the right side any topics were detected or not. 

Is there a filter or easier way of pulling this information? It would greatly reduce the amount of time I have to spend blindly pulling calls until I happen to find one where no topics were detected.