Genesys Cloud - Main

Good Morning,

I need to run a search for outbound call interactions that have not been attached to a Queue, Is it possible to filter 'Null' against Queue or is there another way to filter these out?

Thanks in advance

Hi John, where are you searching, in Campaign Interactions View, in the Contact List>Edit Contacts or using the API?

And, are the Calls going directly from the Call Analysis Response to the queue?

I can share with you that I'm filtering Outbound Campaign Interactions by the Wrap-up Code.

The Wrap-up Codes assigned by the system indicating if a call reached a queue or not.

So, I don't see a need to use some 'Null' filtering.

You can use this Article to understand each System Wrap-up Code:

Wrap-up codes assigned by outbound dialing

In my customers environments we always transfer the calls directly to Queue, if in your case you first

Transfer the calls to a Call Flow before transferring to Queue it might be more complex and interesting.

Hope it helps.

Good Morning,

I need to run a search for outbound call interactions that have not been attached to a Queue, Is it possible to filter 'Null' against Queue or is there another way to filter these out?

Thanks in advance

Thanks, Shahar

It is probably much simpler than this, I am looking in the Interactions view to find where agents have instigated a manual outbound interaction but not picked in the appropriate queue.

Hi John, where are you searching, in Campaign Interactions View, in the Contact List>Edit Contacts or using the API?

And, are the Calls going directly from the Call Analysis Response to the queue?

I can share with you that I'm filtering Outbound Campaign Interactions by the Wrap-up Code.

The Wrap-up Codes assigned by the system indicating if a call reached a queue or not.

So, I don't see a need to use some 'Null' filtering.

You can use this Article to understand each System Wrap-up Code:

Wrap-up codes assigned by outbound dialing

In my customers environments we always transfer the calls directly to Queue, if in your case you first

Transfer the calls to a Call Flow before transferring to Queue it might be more complex and interesting.

Hope it helps.

Good Morning,

I need to run a search for outbound call interactions that have not been attached to a Queue, Is it possible to filter 'Null' against Queue or is there another way to filter these out?

Thanks in advance

Thanks, Shahar

It is probably much simpler than this, I am looking in the Interactions view to find where agents have instigated a manual outbound interaction but not picked in the appropriate queue.

Hi John, where are you searching, in Campaign Interactions View, in the Contact List>Edit Contacts or using the API?

And, are the Calls going directly from the Call Analysis Response to the queue?

I can share with you that I'm filtering Outbound Campaign Interactions by the Wrap-up Code.

The Wrap-up Codes assigned by the system indicating if a call reached a queue or not.

So, I don't see a need to use some 'Null' filtering.

You can use this Article to understand each System Wrap-up Code:

Wrap-up codes assigned by outbound dialing

In my customers environments we always transfer the calls directly to Queue, if in your case you first

Transfer the calls to a Call Flow before transferring to Queue it might be more complex and interesting.

Hope it helps.

Good Morning,

I need to run a search for outbound call interactions that have not been attached to a Queue, Is it possible to filter 'Null' against Queue or is there another way to filter these out?

Thanks in advance

Of course, that if you need it for one time investigation and not for daily reporting's,

You can make Shure that the Queue column is in the report, export it to excel, and then in excel it's the easiest to sort negatively.

Best regards,

Thanks, Shahar

It is probably much simpler than this, I am looking in the Interactions view to find where agents have instigated a manual outbound interaction but not picked in the appropriate queue.

Hi John, where are you searching, in Campaign Interactions View, in the Contact List>Edit Contacts or using the API?

And, are the Calls going directly from the Call Analysis Response to the queue?

I can share with you that I'm filtering Outbound Campaign Interactions by the Wrap-up Code.

The Wrap-up Codes assigned by the system indicating if a call reached a queue or not.

So, I don't see a need to use some 'Null' filtering.

You can use this Article to understand each System Wrap-up Code:

Wrap-up codes assigned by outbound dialing

In my customers environments we always transfer the calls directly to Queue, if in your case you first

Transfer the calls to a Call Flow before transferring to Queue it might be more complex and interesting.

Hope it helps.

Good Morning,

I need to run a search for outbound call interactions that have not been attached to a Queue, Is it possible to filter 'Null' against Queue or is there another way to filter these out?

Thanks in advance

Thanks Shahar,

Ideally, it would be used regularly to check compliance - I was hoping to avoid a pivot table :)

Of course, that if you need it for one time investigation and not for daily reporting's,

You can make Shure that the Queue column is in the report, export it to excel, and then in excel it's the easiest to sort negatively.

Best regards,

Thanks, Shahar

It is probably much simpler than this, I am looking in the Interactions view to find where agents have instigated a manual outbound interaction but not picked in the appropriate queue.

Hi John, where are you searching, in Campaign Interactions View, in the Contact List>Edit Contacts or using the API?

And, are the Calls going directly from the Call Analysis Response to the queue?

I can share with you that I'm filtering Outbound Campaign Interactions by the Wrap-up Code.

The Wrap-up Codes assigned by the system indicating if a call reached a queue or not.

So, I don't see a need to use some 'Null' filtering.

You can use this Article to understand each System Wrap-up Code:

Wrap-up codes assigned by outbound dialing

In my customers environments we always transfer the calls directly to Queue, if in your case you first

Transfer the calls to a Call Flow before transferring to Queue it might be more complex and interesting.

Hope it helps.

Good Morning,

I need to run a search for outbound call interactions that have not been attached to a Queue, Is it possible to filter 'Null' against Queue or is there another way to filter these out?

Thanks in advance

Hi John, just want to let you know that i created an idea for the feature you need, you can vote if you want:

https://genesyscloud.ideas.aha.io/ideas/DARAR-I-2063

Best regards, 

Thanks Shahar,

Ideally, it would be used regularly to check compliance - I was hoping to avoid a pivot table :)

Of course, that if you need it for one time investigation and not for daily reporting's,

You can make Shure that the Queue column is in the report, export it to excel, and then in excel it's the easiest to sort negatively.

Best regards,

Thanks, Shahar

It is probably much simpler than this, I am looking in the Interactions view to find where agents have instigated a manual outbound interaction but not picked in the appropriate queue.

Hi John, where are you searching, in Campaign Interactions View, in the Contact List>Edit Contacts or using the API?

And, are the Calls going directly from the Call Analysis Response to the queue?

I can share with you that I'm filtering Outbound Campaign Interactions by the Wrap-up Code.

The Wrap-up Codes assigned by the system indicating if a call reached a queue or not.

So, I don't see a need to use some 'Null' filtering.

You can use this Article to understand each System Wrap-up Code:

Wrap-up codes assigned by outbound dialing

In my customers environments we always transfer the calls directly to Queue, if in your case you first

Transfer the calls to a Call Flow before transferring to Queue it might be more complex and interesting.

Hope it helps.

Good Morning,

I need to run a search for outbound call interactions that have not been attached to a Queue, Is it possible to filter 'Null' against Queue or is there another way to filter these out?

Thanks in advance

Hi John, just want to let you know that i created an idea for the feature you need, you can vote if you want:

https://genesyscloud.ideas.aha.io/ideas/DARAR-I-2063

Best regards, 

Thanks Shahar,

Ideally, it would be used regularly to check compliance - I was hoping to avoid a pivot table :)

Of course, that if you need it for one time investigation and not for daily reporting's,

You can make Shure that the Queue column is in the report, export it to excel, and then in excel it's the easiest to sort negatively.

Best regards,

Thanks, Shahar

It is probably much simpler than this, I am looking in the Interactions view to find where agents have instigated a manual outbound interaction but not picked in the appropriate queue.

Hi John, where are you searching, in Campaign Interactions View, in the Contact List>Edit Contacts or using the API?

And, are the Calls going directly from the Call Analysis Response to the queue?

I can share with you that I'm filtering Outbound Campaign Interactions by the Wrap-up Code.

The Wrap-up Codes assigned by the system indicating if a call reached a queue or not.

So, I don't see a need to use some 'Null' filtering.

You can use this Article to understand each System Wrap-up Code:

Wrap-up codes assigned by outbound dialing

In my customers environments we always transfer the calls directly to Queue, if in your case you first

Transfer the calls to a Call Flow before transferring to Queue it might be more complex and interesting.

Hope it helps.

Good Morning,

I need to run a search for outbound call interactions that have not been attached to a Queue, Is it possible to filter 'Null' against Queue or is there another way to filter these out?

Thanks in advance