Genesys Cloud - Main

Hi 

We're looking to get a more accurate reading of completed evaluations from the workspace analytics view. 

Currently, we can filter by 'has evaluated scored'  which for the most part matches the amount of evaluations done in the evaluator view. 

The outlier is when you select a date range for interactions, for eg the month of January, we are finding that if an evaluation for a call in December is evaluated in January, that will not show up if you download a report of the January interactions.

Is there a way to filter or report on the evaluation date so that report contains all evaluations done in January, regardless of when the call was? 

Or is there a better way to report on completed evaluations within genesys? 

Thank you in advance.

Good Day Christopher

I dont think that there is currently an option available to achieve this.  There are multiple ideas currently created on the Ideas Portal for similar requests

Not sure if anyone else on the community is perhaps aware of another solution.  I would recommend having a look at these ideas and voting if it would assist with your business case

https://genesyscloud.ideas.aha.io/ideas/WEQUAL-I-370

https://genesyscloud.ideas.aha.io/ideas/WEQUAL-I-378

https://genesyscloud.ideas.aha.io/ideas/QUAL-I-22

https://genesyscloud.ideas.aha.io/ideas/DARAR-I-1828

Regards

Hi Stephan

Thank you for your response and for the links, i'll have a look at them now. 

Hello Christopher, 

What you are looking for is a current limitation. The 'has evaluated scored' filter in primarily based on the interaction date rather than the evaluation completion date. 

The best current approach I believe is the "My Assigned Evaluations" view which shows completed evaluations. You may need to extend your date range to include Dec interactions. 

The next best step would be to submit/vote on enhancement requests in our ideas portal. I took a look just now and there are tons of ideas for improving our evaluations section of GC. 

Hope this helps. 

Hi Cameron

I had a feeling it may be a limitation but thank you for confirming.

I'll have a look at some existing ideas and maybe look to post a new one if needs be.

Thank you for your response. 

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Christopher Toleman
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