Genesys Cloud - Main

Hello everyone

I create this thread because we are blocked in our development of the secure call.

We want to use the secure call system to collect bank information such as credit card and Iban to make payment. The problem arises at the level of the iban, our customers will be able to enter their Iban from the keyboard of their telephone but cannot enter letters.

We are therefore blocked from recognizing the BIC code as well as the Iban country code.

Has anyone ever used secure call this way and could help us solve this problem ?

Thank you 
Hugo 

Best regard's
#ArchitectureandDesign

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Hugo Mahieu
Admiral Intermediary Services SA
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You could use a Bot to recognize the letters and a good REGEX to discern between the letters and numbers.  There is no good way to input alpha characters on the keypad unless you do the press the key for the corresponding letters and have a good time out and then calculate the letter, so 22 becomes B and 999 becomes Y.  The problem is the timeout after entry and between each letter.  I would rather go with a bot.

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Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
https://www.Avtex.com
https://RobertWC.Blogspot.com
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