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  • 1.  Secure Flows and Slot Filling - Sensitive data is exposed in Utterance history - Help?

    Posted 09-29-2023 14:38
    No replies, thread closed.

    Hello, 

    I have an inbound flow I've created which transfers the call to a secure call flow. From the Secure Call Flow I do slot filling via a bot flow.

    The slot I'm referencing contains sensitive data which I do not want exposed anywhere within Genesys cloud logs. Unfortunately this is being exposed in utterance history. 

    How are you preventing sensitive slot data from being exposed in the utterance history? 


    #ConversationalAI(Bots,AgentAssist,etc.)
    #Security

    ------------------------------
    Jason Neuman
    The Capital Group Companies, Inc.
    ------------------------------


  • 2.  RE: Secure Flows and Slot Filling - Sensitive data is exposed in Utterance history - Help?

    Posted 10-02-2023 04:02
    Edited by Rory Brennan 10-02-2023 05:22
    No replies, thread closed.

    Hey Jason,

    You can set the Slot variable as secure (provided its not set as output or input aswell) like:

    Hope that helps!



    ------------------------------
    Rory Brennan
    Genesys - Employees
    ------------------------------



  • 3.  RE: Secure Flows and Slot Filling - Sensitive data is exposed in Utterance history - Help?

    Posted 10-02-2023 16:17
    No replies, thread closed.

    Thank you Rory,

    Looks like once the variable is defined for input/output there's no way to revert it and it will not allow "secure" to be checked. 

    I created a new slot and I can see I can set it as secure. 



    ------------------------------
    Jason Neuman
    The Capital Group Companies, Inc.
    ------------------------------

    Original Message


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