OpenText_Agent2 | 2021-02-12 21:27:45 UTC | #1
Any chance the API can be enhanced such that a non call participant can initiate a secure pause?
Ref: https://developer.mypurecloud.com/forum/t/secured-pause-api/8901
The user sending the PATCH /api/v2/conversations/calls/{conversationId} to set the recordingState must be an active participant of the call. A user who is not part of the call can't send that request - it will be rejected with the 403 error ("code": "conversation.error.forbidden.not.active.participant", "message": "Requesting user is not active participant on call").
Jerome.Saint-Marc | 2021-02-15 14:30:01 UTC | #2
Hello,
You can request new features and share your use case at https://genesyscloud.ideas.aha.io/
But the idea is that only a call participant can issue a request to pause the recording - because the Contact Center Agent is involved/conducting this call and knows whether or not a pause should be triggered (or not).
Regards,
system | 2021-03-18 14:30:03 UTC | #3
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ref: 9990