Legacy Dev Forum Posts

miaobk | 2024-11-06 10:49:04 UTC | #1

When using AudioConnector, could you please provide information about the following security aspects?

1. What kind of security measures does AudioConnector implement? Please provide details as much as possible. For instance, is there a possibility of unauthorized access through the use of AudioConnector?
2. Is there a way to control communications to and from AudioConnector?

Zino_Onokpise | 2024-11-15 20:37:12 UTC | #2

Hi miaobk

• When you use audio connector, the audio streams from and to Genesys Cloud over a secure web socket connection (see audio connector overview). Authentication is provided using API keys and client secrets as well. For more information on security see https://help.mypurecloud.com/articles/configure-and-activate-audio-connector-in-genesys-cloud/
• AudioConnector does play a part in controlling communications but what are you specifically referring to here ? Also see Audio Hooks for more control over a call flow!

system | 2024-12-16 20:37:19 UTC | #3

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