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See phone name that was used by an agent

  • 1.  See phone name that was used by an agent

    Posted 5 hours ago

    Hi Community,

    IIs there anywhere we can see the phone name that agent used on their session? 

    Case in point, we had an agent that logged in and selected probably by mistake, someone else's remote station. How can we know who that agent was?

    All the best,

    Levy Mertz

    B&H Photo


    #Reporting/Analytics
    #Telephony

    ------------------------------
    Levy Mertz
    Communications Manager
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