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See skill and priority of a callback on conversation API

  • 1.  See skill and priority of a callback on conversation API

    Posted 06-05-2025 18:15

    Poulain_Mathieu | 2019-04-23 01:36:33 UTC | #1

    I am trying to see the skill and priority of a callback conversation in ACD queue. I tried to check with the usual conversation API but couldn't get this informaiton. Could you please tell me how I can get this information?

    tim.smith | 2019-04-23 20:14:48 UTC | #2

    You can't. You can request new features at https://purecloud.ideas.aha.io/ideas

    Poulain_Mathieu | 2019-04-24 00:52:15 UTC | #3

    Thanks. Created the idea: https://purecloud.ideas.aha.io/ideas/CLPLA-I-708

    system | 2019-05-25 00:52:20 UTC | #4

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 5035



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