We are using web messaging currently for Co-Browse for Voice only. We have Messaging Conversations (chat) disabled in the Messenger configuration. Our business would like to enable chat but only if the user is on certain portions of our website. In reviewing the configuration documentation and available SDK commands, we don't see the ability to enable/disable chat when using the Messenger UI combined with the SDK Commands. We think that we would need to build our own UI utilizing the Messenger Headless Mode SDK underneath so that we could implement this type of functionality within our custom UI.
Checking with the community to see if our conclusion is correct or if there is another option?
Thanks!
#WebMessaging------------------------------
David Tuel
Senior Manager, Enterprise Architecture
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