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  • 1.  Self-Service IVR

    Posted 09-06-2018 22:36
    No replies, thread closed.
    Hi Everyone
    I am doing some background work on Self-Service IVRs among the Purecloud community. If you currently operate a IVR using Architect that allows your customers to interact and complete actions on their own before transferring to an agent
    Can you provide a sample audio of your service?

    I am hoping to improve our own self service IVR and reduce the complexity of it and make it more customer friendly.

    Cheers


    ------------------------------
    Darryn Chang
    Stuff Limited
    New Zealand
    2 Years Purecloud
    ------------------------------


  • 2.  RE: Self-Service IVR

    Posted 09-06-2018 22:58
    No replies, thread closed.
    Hi Darryn, 

    We have not implemented a self service IVR at this stage, but are quite keen to progress down this space.

    I would be interested to understand what you currently complete self service and how your experience has been thus far.

    ------------------------------
    Thanks in advance

    Matt Johansson

    Deakin University
    ------------------------------

    Original Message


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