Genesys Cloud - Main

Hi All,

Looking to get some insight from other people on whether the option of 'Send a message' can be disabled or if their is a workaround so a customer isn't able to type freely in until the BOT option have been presented for selection (First BOT only). Picture to show customer is able to type - Meter Reading before the BOT presents any options.

What the customer types in at that point doesn't do anything and we are finding customers are getting frustrated in our process.

#Unsure/Other

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Brian Greene
Scottish Power plc
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You can certainly do this is with Open Messaging, but I don't think this is possible with Web Messaging today.

We would also like this capability, there is this existing idea, that might be what you are after, I suggest you vote and post your use case there.

https://genesyscloud.ideas.aha.io/ideas/DXWMM-I-66 

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Anton Vroon
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Thanks Anton 

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Brian Greene
Scottish Power plc
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Original Message:
Sent: 10-08-2024 15:43
From: Anton Vroon
Subject: Send a message function - Start of BOT

You can certainly do this is with Open Messaging, but I don't think this is possible with Web Messaging today.

We would also like this capability, there is this existing idea, that might be what you are after, I suggest you vote and post your use case there.

https://genesyscloud.ideas.aha.io/ideas/DXWMM-I-66 

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Anton Vroon
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