I saw that there was bug in Beta that had to be fixed over the weekend. Hopefully next week or so.
Sr. Director - Innovation Architects
Original Message:
Sent: 05-03-2023 11:27
From: Rami Hachem
Subject: send a pager message - critical voicemail
Hi @Robert Wakefield-Carl,
Was the plan to release the new alert today? I'm not seeing it :(
Rami
------------------------------
Rami Hachem
DiRAD Technologies, Inc.
Original Message:
Sent: 04-25-2023 20:11
From: Robert Wakefield-Carl
Subject: send a pager message - critical voicemail
Try sending as text only through the API as SMS and not MMS. Apple devices don't usually like standard MMS many times.
------------------------------
Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
Original Message:
Sent: 04-25-2023 11:29
From: Lei Cao
Subject: send a pager message - critical voicemail
Thank you Robert for your help! One more question, We check both SMS and Email for alert notification. Email notification works pretty stable, But SMS message, some mobile phone can receive, but more mobile phones not able to receive text message. Anyone experience the same issue in purecloud?
------------------------------
Lei Cao
Nationwide Mutual Insurance Company
Original Message:
Sent: 04-25-2023 01:33
From: Robert Wakefield-Carl
Subject: send a pager message - critical voicemail
I am so sorry, I thought that released last week. It is due out 5/3 now.
------------------------------
Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
Original Message:
Sent: 04-24-2023 20:14
From: Lei Cao
Subject: send a pager message - critical voicemail
Hi Robert, I am still not able to find the Alert screen under Performance Workspace. How to navigate to your above alert screen? Thanks a lot!
------------------------------
Lei Cao
Nationwide Mutual Insurance Company
Original Message:
Sent: 04-24-2023 16:08
From: Robert Wakefield-Carl
Subject: send a pager message - critical voicemail
That looks like the old Alert engine. You access the new one from Performance Workspace.
------------------------------
Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
Original Message:
Sent: 04-24-2023 14:47
From: Lei Cao
Subject: send a pager message - critical voicemail
Are you in Genesys Cloud environment? My alert notification screen (not able to find Waiting condition) :
https://help.mypurecloud.com/articles/work-with-alerts/
------------------------------
Lei Cao
Nationwide Mutual Insurance Company
Original Message:
Sent: 04-24-2023 13:28
From: Robert Wakefield-Carl
Subject: send a pager message - critical voicemail
This is waiting:
------------------------------
Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
Original Message:
Sent: 04-24-2023 11:51
From: Lei Cao
Subject: send a pager message - critical voicemail
@Robert Wakefield-Carl How to use alert notification to check waiting interactions in a group voicemail or queue? Thanks!
------------------------------
Lei Cao
Nationwide Mutual Insurance Company
Original Message:
Sent: 04-23-2023 19:00
From: Robert Wakefield-Carl
Subject: send a pager message - critical voicemail
I believe the new alert engine should suffice for this as it can look for waiting interactions. The other option is to use a trigger (under process automation) to trigger a workflow when the voicemail is left and run a workflow that sends SMS out to each of them. You could also edit the Voicemail Flow to watch for that ACD voicemail and run a common module or workflow with a data action to send the SMS out.
------------------------------
Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
Original Message:
Sent: 04-13-2023 14:52
From: Lei Cao
Subject: send a pager message - critical voicemail
When callers leave a mesage in our critical voicemail queue during after hours, we like to send a text or pager message to on-call phones.
We tried group voicemail (send text by email) , or voicemail queue combine with Alerts (not able to set alert rules for waiting interactions). Both methods not successful.
Anyone has any suggestions?
#ArchitectureandDesign
#Routing(ACD/IVR)
#Unsure/Other
------------------------------
Lei Cao
Nationwide Mutual Insurance Company
------------------------------