DaviniaGarridoLope | 2018-02-20 15:10:20 UTC | #1
Hello,
Is there any API which allows sending an outbound mail from PureCloud receiving as input parameters the mail receiver, the subject and the body?
Thanks in advance.
tim.smith | 2018-02-20 15:13:58 UTC | #2
You can use the Conversations APIs to respond to ACD routed emails. PureCloud is not a generic outbound email server for arbitrarily sending emails, however.
DaviniaGarridoLope | 2018-02-20 15:38:40 UTC | #3
Hello Tim, thank you for your quick response. The thing is that there is an API that create an email conversation POST /api/v2/conversations/emails , but I can not find the option to send it automatically. Now I am using this in the body:
{ "queueId": "XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXX", "provider": "PureCloud Email", "toAddress": "XXX@XXX.com", "subject": "Test", "direction": "OUTBOUND", "textBody": "Email test" }
Thanks in advance.
tim.smith | 2018-02-20 15:52:07 UTC | #4
That's not actually email. See: https://developer.mypurecloud.com/api/rest/v2/conversations/third-party-object-routing.html
anon39326996 | 2018-02-20 15:58:18 UTC | #5
As Tim mentioned, PureCloud is not to be used as a generic outbound email server. However, in order to send an outbound email you have to first do a POST to /api/v2/conversations/emails with the direction, queueId and the toAddress. Then to send the actual email, you can use this API.
system | 2018-03-23 15:58:30 UTC | #6
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This post was migrated from the old Developer Forum.
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