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  • 1.  send mass mail

    Posted 11-09-2023 04:16
    No replies, thread closed.

    Hello,
    On Genesys Cloud GC1 or GC2 can we send mass mail?

    Thanks


    #Architecture and Design
    #Conversational AI (Bots, Agent Assist, etc.)
    #DigitalChannels
    #Connect with a Customer (NEW)
    #Implementation
    #API/Integrations
    #Omni-Channel Desktop/User Interface
    #Outbound
    #PlatformAdministration
    #Routing (ACD/IVR)
    #Community Videos (TAM, QA, etc.)

    ------------------------------
    Rihab BEN MALEK
    Teleperformance France SA
    ------------------------------


  • 2.  RE: send mass mail
    Best Answer

    Posted 11-09-2023 04:26
    No replies, thread closed.

    Hello,

    With Cloud 2 you have email campaigns to send mass mail. However depending on when you org subscription started you may have to enable this via AppFoundry.

    https://help.mypurecloud.com/articles/create-an-email-messaging-campaign/ 

    There is a usage charge detail below.

    https://help.mypurecloud.com/articles/email-pricing/



    ------------------------------
    Richard Chandler
    Connect
    ------------------------------

    Original Message


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