Genesys Cloud - Developer Community!

HI All,

Genesys Architect currently allows only to send one auto reply to a conversation. I need to send an acknowledgement email to customer when the email is first received and then when the case is closed fully the we need to send an auto reply to not send any further email on that trail. I tried using In queue or a separate queue with new flow but as the conversation ID is same it did not allow to send the auto reply. The Agentless email notification is an option but involves additional commercials. Does anyone have built a setup which can send 2 or 3 auto replies to customer using the existing options?

#Architect

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VirajDhurat
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Hi Viraj,
as you mentioned, there is only one auto reply possible. No way around it. Agentless email is the only option. Since some weeks its possible to use your own email-servers for that. Maybe that is worth a look.

Best regards
Christoph

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Christoph Domaschke
Produktmanager Kunden-Dialog-Center
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