Hi Nicholas, I haven't had to do this yet myself so just pure theorizing here.
An option, depending on the volume, would be to use the APIs to write each customer id to a datatable when the survey is created, and then in architect you can lookup the customer number in the table before creating a new one.
The part to then solve is how to remove the record 24 hours later. Possibly as part of the survery creation call a DataAction to call an API to initiate a workflow flow, there you can put in a delay of 24 hours, then do a DataAction to remove it from the datatable.
Which yeah is a bit API/DataAction heavy, but they are not too bad to learn and got to start somewhere :)
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Anton Vroon
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Original Message:
Sent: 11-07-2022 12:44
From: nicholas Argeson
Subject: Send only 1 survery per 24 hours
Question about sending surveys.
Is there a way to only send 1 survey invite per 24 hours even if the customer were to call in multiple times. I dont see anywhere to do it in the survey policy.
I'm assuming it can be done in Architect, but I have limited knowledge on the APIs that may be needed. Any suggestions or feedback would be appreciated.
#Telephony
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nicholas Argeson
Bethlehem Shared Services LLC.
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