Genesys Cloud - Main

Question about sending surveys. 

Is there a way to only send 1 survey invite per 24 hours even if the customer were to call in multiple times. I dont see anywhere to do it in the survey policy. 

I'm assuming it can be done in Architect, but I have limited knowledge on the APIs that may be needed. Any suggestions or feedback would be appreciated.
#Telephony

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nicholas Argeson
Bethlehem Shared Services LLC.
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Hi Nicholas, I haven't had to do this yet myself so just pure theorizing here.

An option, depending on the volume, would be to use the APIs to write each customer id to a datatable when the survey is created, and then in architect you can lookup the customer number in the table before creating a new one. 

The part to then solve is how to remove the record 24 hours later. Possibly as part of the survery creation call a DataAction to call an API to initiate a workflow flow, there you can put in a delay of 24 hours, then do a DataAction to remove it from the datatable.

Which yeah is a bit API/DataAction heavy, but they are not too bad to learn and got to start somewhere :)

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Anton Vroon
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Alternatively, you could insert a timestamp on the entry, when you do the lookup, if the entry has expired, you could send the survey and call a 2nd Data Action to remove the entry....

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Paul Simpson
Eventus Solutions Group
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Original Message:
Sent: 11-07-2022 14:30
From: Anton Vroon
Subject: Send only 1 survery per 24 hours

Hi Nicholas, I haven't had to do this yet myself so just pure theorizing here.

An option, depending on the volume, would be to use the APIs to write each customer id to a datatable when the survey is created, and then in architect you can lookup the customer number in the table before creating a new one.

The part to then solve is how to remove the record 24 hours later. Possibly as part of the survery creation call a DataAction to call an API to initiate a workflow flow, there you can put in a delay of 24 hours, then do a DataAction to remove it from the datatable.

Which yeah is a bit API/DataAction heavy, but they are not too bad to learn and got to start somewhere :)

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Anton Vroon
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