Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Send proactive WhatsApp message?

    Posted 02-21-2022 13:07
    No replies, thread closed.
    Is there any way to send a proactive WhatsApp message?
    In the resource center there is a reference on that (Agentless WhatsApp notifications) but the API show that this is not available yet with WhatsApp,
    /api/v2/conversations/messages/agentless (toAddressMessengerType - WhatsApp will be supported in a future release)
    I also found this API but not working as well - /api/v2/conversations/messages (toAddressMessengerType - whatsapp)
    Any ideas?
    #API/Integration
    ​​​
    #DigitalChannels
    #Integrations

    ------------------------------
    OMRI ZVIELI
    TSG IT Advanced Systems Ltd
    ------------------------------


  • 2.  RE: Send proactive WhatsApp message?

    Posted 08-25-2025 04:14
    No replies, thread closed.

    Hello OMRI,

    Have you found any possible way to send proactive WhatsApp messages during conversations?

    Thanks in Advance and best regards,

    Sherif Adel

    Genesys Cloud system Engineer



    ------------------------------
    Sherif Adel Halim
    ------------------------------



Related Content