Genesys Cloud - Main

Is it possible to send an SMS as part of a call from on a GC1 licence ?. I believe you can do it via a data action but I am not sure if it is possible on the GC1 licence as there is no facility for SMS on this level of licence. 

#ArchitectureandDesign
#Integrations
#Routing(ACD/IVR)

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Richard Craig
British Telecommunications PLC
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Hi,

I am pretty sure you can get access to SMS on GC1 level via add-on. (Agentless SMS notifications - Genesys Cloud Resource Center (mypurecloud.com))

Here is explained how to add the add-on Add a bundle of digital channels to your subscription - Genesys Cloud Resource Center (mypurecloud.com):

To add digital channels (incl. SMS) to your subscription, perform these steps:

1. Navigate to the Genesys AppFoundry.
2. Search for Digital Messaging Channels and Capabilities.
3. Click the card and follow the instructions.

Cheers,

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Georgy Rudnev
Genesys - Employees
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